Canon PIXMA TS9120 is a wireless inkjet printer used for printing, scanning, and copying. It is mainly recommended for home and office work. Canon PIXMA TS9120 can be easily connected to smartphones, laptops and computers. It has better features like 5 inch LCD touchscreen, which is easy to handle, an enhanced user interface, Bluetooth printing and document removal reminders. While using it, you might face some of the problems, including the printer not responding, the printer is in an offline state, printing black pages, showing error code, etc. Let’s see how to perform the Canon Pixma Ts9120 printer troubleshooting.


At times your printer will not respond. You might not have known the exact reason behind it. Here are some of the troubleshooting methods to check.

Some of the standard troubleshooting:

  • Check whether your printer is securely plugged in.
  • Press the ON button to turn it on.
  • Check whether the light on the ON lamp stopped blinking and remains lit.
Canon Pixma Ts9120 Printer Troubleshooting

Check your network connection:

If you are using a USB cable

  • Check whether the cable is connected correctly and seated into their ports.
  • Reconnect the USB cable.
  • Connect your printer to the computer without using a hub.
  • Try connecting the USB cable to another port.

For a router

  • Check whether your printer is connected to the router network properly.
  • Try connecting your printer to the other wireless network.

If you are connecting using Bluetooth

  • Keep your printer close to your computer.
  • Disconnect and reconnect the Bluetooth connection.

Configure the correct printer port:

  • Press the Windows key+R on your keyboard, a Run box will appear.
  • Type Control Panel and click OK.
  • All Control Panel item tabs will open.
  • Under View by, select Large icons.
  • Click on the Devices and Printers option.
  • Right-click on your Canon printer --> Printer Properties.
  • Click Change properties --> Port tab.
  • Check the port that contains the name of your printer.
  • Click Apply --> General tab --> Print Test Page.


Canon TS9120 printer sometimes goes offline. Here are some of the troubleshooting methods to resolve the offline printer problem.


Check power connection and reset the printer:

  • Check whether the power cord is perfectly connected to the printer.
  • Check for a green light. It indicates the printer is receiving electrical power.
  • Press the power button to switch on the printer.
  • Turn Off the power button.
  • Remove the power cord from the wall outlet.
  • Please wait for 15 minutes and plug it back into the wall outlet.
  • Turn On the power button.
  • Check for an error message in the printer.

Set as default printer:

  • First, go to the Windows Start menu.
  • Next, type Control Panel in the search bar and click on it.
  • Click Hardware and Sound > Devices and Printers.
  • Locate your Canon PIXMA TS9120 printer and right-click on it.
  • Select Set as default printer.

Changing the printer properties:

  • Go toStart Windows.
  • Type in Control Panel in the search bar and click on it.
  • Click Devices and Printers and right-click on the Canon PIXMA TS9120 printer.
  • Select See What’s printing and choose Printer Properties from the list.
  • Go to port and select IP Address from the list.
  • Enable the SNMP status and click OK.

Install the New Update:

  • Click the Windows Key +I.
  • Locate the Update and Security section.
  • Click on Check for updates.
  • If you find any pending updates, install the same on your PC.

Disable the Offline Printer Option:

  • On the PC, go to Start Windows.
  • Now, just type Control Panel in the search bar and click on it.
  • Click Devices and Printers and right-click on the Canon PIXMA TS9120 printer.
  • Select See what’s printing and see if the Use Printer Offlineoption is enabled.
  • Disable it if it is enabled.


Load Paper in the Input Tray:

  • Open the input tray and pull out the tray extender.
  • Slide the paper guide to the left.
  • Now, Fan and load the white paper in the input tray.
  • Slide the paper width guides to the right.

Selecting a Paper Source:

The paper source for plain paper is a cassette.

  • Click on the Windows Start menu.
  • Select Control Panel and click printer.
  • Select the icon for your printer.
  • Select Printing Preferences from the file menu.
  • Click on the Main tab and select Plain paper from the Media type drop-down menu.
  • Choose Automatically Select from the Paper Source drop-down menu and click OK.


Before solving, find out the reason behind the Canon TS9120 printing blank pages. This may be due to many reasons.

Some of them are:

  • Improper ink cartridges installation.
  • There may be a default in the hardware of the Canon printer.
  • Low ink levels may be the cause for printing blank pages.

There are some troubleshooting methods to resolve this issue.


Update the Printer Driver:

  • Press Windows+S to open the Search box.
  • Click on the Device Manager option.
  • Once the Device Manager is open, click Print queues.
  • Right-click on your printer and select Update Driver.
  • Check if an update is available.
  • Now, select the Update option and Install it.
  • Once done, restart your computer and take a print test.

Install New Ink Cartridges:

  • Grab the ink cartridges and remove their cover.
  • Open the ink cartridges access door.
  • Remove the tape from the ink cartridges, do not touch the copper nozzle.
  • Install the ink cartridges into their respective slots.
  • Close the ink cartridges access door.


Before talking about the solutions, we will see the causes of why the Canon PIXMA TS9120 printer is not printing.

  • Unmatched size of paper loaded in the input tray.
  • Unsecured network connection.
  • Due to dusty printer heads.
  • Printer won't print if there is a paper jam.

Cancel All Documents:

  • Open Windows Start.
  • Select Control Panel --> Hardware and Sound --> Devices and Printers.
  • Right-click on the Canon PIXMA TS9120 printer icon, select See what’s printing.
  • Select Cancel all documents.

Restarting the Print Spooler Service:

  • Press Windows key + R
  • In the Run dialog box, type services.mscand click OK.
  • Locate the print spooler and restart it.

Check the Ink Status From Your Computer:

  • Open Windows Start and select Control Panel --> Hardware and Sound --> Devices and Printers.
  • Right-click on your printer model, the menu will appear.
  • Select Printing Preferences, the printer driver’s setup screen appears.
  • On the Maintenance tab, click View Printer Status.
  • Display Estimated ink levels.
  • Ink status is displayed. Now you can check the ink level.

Clean Your Canon Pixma TS9120 Printheads:

Follow the below steps if you are cleaning the Canon PIXMA TS9120 printheads manually.

  • Unplug and turn off the printer.
  • Open the ink cartridge access door.
  • Remove all the cartridges and wipe them off with a cloth.
  • Wipe off the dust or debris inside using a clean cloth.
  • Close the ink cartridges access door.


If your Canon PIXMA TS9120 shows error code 6004, it means your paper might be jammed or stuck inside the printer. Here are some of the steps to solve this error.

  • Turn off the printer and unplug the power cord from the electrical outlet.
  • Take out the paper output tray and open the cover.
  • Do not touch the transparent film (if you touch it, it could damage your printer).
  • Check if the paper is jammed or stuck under the FINE cartridge holder. If so, move the FINE cartridge holder to the left or right.
  • Hold the jammed paper and remove it gently.
  • Make sure all the jammed paper is removed.
  • Close the cover.

Some Of the Methods to Prevent the Canon TS9120 Error Code 6004:

  • Load correct size paper into the tray.
  • Fan the plain paper before you load it into the tray.
  • Adjust the paper width guides correctly (Do not put the paper width guides tightly, this may cause the paper to bend).
  • Do not exceed the paper limit. Click the call button if you need remote assistance to perform the Canon Pixma Ts9120 printer troubleshooting.

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