Canon printers are well-known for their performance and reliability. However, you may end up with printing or scanning issues if the printer settings are misconfigured. Sometimes, you may get errors due to incomplete installation and improper maintenance. In such cases, to know how to troubleshoot Canon printer problems, refer to the steps given below.

Troubleshoot Canon Printer Problems

Troubleshooting The Printing Problems

  • When you cannot print any documents on your Canon printer, check for any error messages or codes on the LCD screen.
  • If your printer prompts any error code, identify the reason and troubleshoot the issue with the right steps.
  • If no error message appears, check whether you have loaded the paper input tray with enough paper.
  • Next, check the ink level on your printer. If the ink cartridges are expended, replace them.
  • You can also clean the print head if it is clogged.
  • Ensure that there is no communication breakdown between the devices.
  • Always use only the standard USB cable to connect your printer and computer.

Troubleshooting Windows Computer

  • To begin with, check your printer status in your computer's Control Panel. You can identify it below your printer's icon in the Devices and Printers window.
  • In case your printer status is offline, right-click your printer's icon and select the See what's printing option.
  • Click the Printer tab and deselect the Use Printer Offline option.
  • If you have not yet set your printer as the default printer on your computer, right-click your printer's icon and select the Set as default printer option.
  • To detect and troubleshoot your Canon printer issues automatically, run the printer troubleshooter from Windows Settings.

Troubleshooting Network Connection Problems

  • If your printer supports wireless connectivity, you might end up with network issues at some time.
  • To troubleshoot the wireless connection issues, reduce Wi-Fi interference by moving the printer closer to your router.
  • Verify that you have configured the correct network settings such as SSID and network key.
  • If necessary, restore the network settings and reconnect your printer to the wireless network.

Troubleshooting Mac

  • Ensure that the software on your Mac is up-to-date. If not so, click the Apple menu and select Software Update.
  • Next, open System Preferences and click the Printers & Scanners icon.
  • If your printer stops printing, double-click your printer's name in the Printers & Scanners window and click the Resume button.
  • If the problem persists, right-click the empty area in the Printers section and select the Reset Printing System option.
  • If you need remote assistance to troubleshoot Canon printer problems, call us.

Related Queries